FAQ

ORDERS

  • What method of payment do you accept?
    We accept Visa, MasterCard, American Express debit and credit cards. We also accept payments through PayPal.
  • How can I make changes to my order?
    We are just one email away. Please contact us at hey@powerology.com within 6 hours from the time you have placed your order. Please be sure to include "CHANGE ORDER" within your subject line and your order number within your email and we will get back to you soon. Remember, your order normally gets shipped out within 1-2 business days after you've placed the order.
  • I've missed a sales promotion on a recent order that was placed. Is there any way I can still enjoy this offer?
    Of course, we work very hard to satisfy each and every one of our customers. Please do let us know via email at hey@powerology.com including your order number and discount code or offer that you would like to claim. If the order was placed more than 24 hours after the promotion's expiration date, we would like to apologize, that we would unfortunately not be able to apply any price adjustments. However, we will always be more than happy to assess each case and honour any adjustments if it is deemed applicable. 

SHIPPING POLICY

  • For all our shipping information, visit our Shipping section.

RETURN POLICY

    • For information on exchanges and returns, visit our Return Policy section. 

      WARRANTY

      • For warranty information, visit our Warranty section.

      SECURITY & PRIVACY POLICY:

      What information do we collect?

      • We collect information when you register on the site, place an order, enter a contest, answer a survey, opt in to newsletters.
      • When placing an order or registering a product, we will ask for your name, place of purchase and price along with email in order to ensure the purchased unit is authentic and valid for warranty purposes. This information will not be shared with any third parties.
      • All credit card purchases are processed through PayPal secure site and are not passed onto any other third party.

      Our commitment to privacy:

      • We value your privacy and all information collected on our website is for internal purposes only to better enhance products and understand our market.
      • All information is collected and analyzed in aggregate and no individual is singled out.
      • Teqtronix International Inc. is the sole owner of the information collected and our website is hosted on a SSL(Secure Socket Layer) technology which is the industry standard for e-commerce websites.

      Ongoing Commitment:

      • We strongly value your privacy and we will update our Privacy Policy on an annual basis to ensure our policy coincides with industry requirements.

      Links to other products/sites:

      • From time to time we do mention other products in our blog and link to their websites.
      • Powerology is not responsible for the Privacy Policies of other websites.

      Questions/Concerns:

      • If you have any questions or concerns regarding our Privacy Policy, please email directly to hey@powerology.com and we will reply within 48 hours.
      • By using our website, you are agreeing to the Privacy Policy

      TERMS OF USE

      Copyright

      All content in this site, including but not limited to text, graphics, products is copyrighted under Canadian law and is property of Powerology. This includes products licensed to Powerology for purposes of manufacturing and distribution. Any other application of Powerology contents including but not limited to reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by Powerology. Please obtain such authorizations by contacting hey@powerology.com

      Trademarks

      All trademarks, service marks, trade names of Powerology. used on the website are registered trademarks of Powerology.

      Warranty Disclaimer

      Powerology does not guarantee the website will be uninterrupted or error free and that defects can possibly occur and we will make every effort to correct them. We do not guarantee the server that makes the site available to be free of viruses or other harmful components. Powerology does not make any warranties or representations regarding the use of materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness and reliability.

      Limitation of Liability

      Powerology is not liable for any damages caused from the use of or inability to use the materials on the site or the performance of the products even if Powerology has been advised of the possibility of such damages.

      DISTRIBUTION:

      If you are interested in being a Powerology Distributor, please email us at hey@powerology.com.

       

      JOIN OUR TEAM

      We are always looking for innovative and creative minds to join our team. If you would like to share with the world your inner Powerology, please email us at hey@powerology.com. Please be sure to include your portfolio link.


      At Powerology, we pride ourselves in only putting out the best quality products. However, if you have any concerns with the product(s) you have received please do not hesitate to contact us. Email us anytime at hey@powerology.com.